FAQs

Getting started with redeeming digital codes…

What is Vudu?

Enjoy the magic of movie night, every night, with Vudu. With over 100,000 titles that can be watched on your favorite devices, Vudu gives you anytime, anywhere access to your favorite movies & TV shows. At home or on the go, online or offline, Vudu delivers a premium entertainment experience with the latest in digital video and entertainment technology, including 4K Ultra High Definition, Dolby Vision HDR, and Dolby Atmos Cinema Sound. See Vudu for further details.

What is Movies Anywhere?

Movies Anywhere stores your purchased movies from participating digital retailers (e.g., iTunes, Vudu, Google Play, Amazon Video and FandangoNow) in one place while providing you the ability to redeem movie codes and play your movies directly on their app and website. See Movies Anywhere for further details.

What is iTunes Digital Copy?

iTunes Digital Copy is a high-definition (HD/4K) digital version of a movie that can be watched on your iPhone, iPad, iPod touch, Mac, PC and Apple TV. It only takes a few minutes to redeem your digital copy and start watching it on any of your compatible devices.

How are codes delivered?

Codes will be emailed to the e-mail address you provide at check out. Each code is manually verified before being input into our instant delivery system. Delivery usually takes place within minutes but please check your spam folder or contact us if you do not receive your codes within 24 hours.

Where do I redeem my codes?

Movie redemption can be a bit complicated because there are so many different movie studios but we have tried to make it as easy and transparent as possible. Directions for redeeming codes are displayed on the page of each movie. If you have any questions, please ask. Refunds will not be given if you, the buyer, do not follow our instructions.

You may also visit4Ksheet.com to verify any redemption quality.

Vudu HD/4K – These codes can only be redeemed at Vudu or the studio website we may provide.
iTunes HD/4K – These codes can only be redeemed through the iTunes program or the studio website we may provide.

Vudu/iTunes HD/4K – These codes can be redeemed at either Vudu or iTunes, depending on your preference. These codes may be required to be redeemed at the studio website.
Vudu/iTunes via MA – These codes must be redeemed via Movies Anywhere (MA) but they will port to your linked Vudu or iTunes account.

Vudu/MA HD/4K – These codes may be redeemed at either Vudu or MA. The movies will port to both accounts if they are linked.
GP HD/4K – These codes must be redeemed at Googleplay.com. The movies may or may not port to your linked MA/Vudu/iTunes accounts.

What type of codes do you sell?

All Codes are from the U.S. They may or may not be able to be redeemed from other countries. If you are from outside the U.S. we cannot be held responsible for codes not working correctly outside the U.S.

I currently own an HD version of a movie. Will redeeming a 4K code upgrade the quality?

We cannot guarantee that the movie quality will upgrade from HD to 4K. It would be best to purchase the movie directly from your preferred service (Vudu/iTunes/MA/GP), if you are looking to upgrade.

Do you price-match other websites?

Yes! We will price-match any website where their regular (non-sale/clearance) price is lower than ours. Please contact us prior to purchasing with a link as well as a screenshot of the lower advertised price.

Do Disney codes include Disney Movie Reward (DMR) points? What are they?

All MA Disney codes will include Disney Movie Reward points (DMR). GooglePlay Disney codes will not include DMR points.
DMR points can be redeemed at Disneymovierewards.com. They can be redeemed for movies , posters, clothes, and other collectible items.

Which payment methods are accepted?

We currently accept Paypal and all major credit cards.

What is your returns policy?

Due to the nature of the products we sell, no returns are accepted without providing detailed information regarding the redemption process.  If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to verify your return.

How to Contact us?

We are a small business. Please be patient as we may not be able to access our e-mail immediately. For any inquiries, our e-mail address is support@moviecodehero.com. If the e-mail is regarding an order please include the order number of the order.

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